Contact Us
We're here to help with your passport needs.
Ways to reach us
Hours
Monday to Friday: 9am – 5pm PST
Send us a message
Most asked questions
See all questions →The questions our support team is asked most often.
Where can I upload my photo?Photos
You can visit your dashboard on our website or reach out to support via email.
What is your refund policy?Refunds & Changes
Refunds may be requested within 30 days of your initial payment, provided your application has not yet been mailed, finalized or submitted.
To request a refund, or for the complete details of our refund policy, please email our support team at contact@usapassports.com with your order number.
How long does it take for a refund to process?Refunds & Changes
While refunds are issued immediately on our end, please note that banks typically take 3–5 business days to process and post the funds to your account.
What if I entered incorrect information when placing my order?Refunds & Changes
Contact us as soon as possible so we can update your information before processing begins.
What happens if my travel date changes?Refunds & Changes
If your travel date changes, contact our support team with your new travel date. We'll review your application, update your travel dates and advise you on any available processing options.
Can I speed up my passport after applying?Refunds & Changes
Yes, you can upgrade your processing speed after submitting your application, provided it has not already been finalized or shipped. To speed up your passport, simply contact our support team with your order number. You will only be charged the difference in price between your current shipping tier and the upgraded tier.
Where can I get a status update on my order?Support
You can check your order status anytime by logging into your customer dashboard on our website. If you need additional assistance, our Customer Support team is available to help with any questions about your order.
How do I update my contact info?Support
Contact our support team or visit your dashboard on our website.
Does your company have a phone number I can call?Support
If you have any questions at any point, email us at contact@usapassports.com or give us a call at (855) 500-0403 — we're happy to help.
What are your service hours and days of operation?Support
Monday – Friday, 9:00 AM to 5:00 PM Pacific Time.
What if I need my passport urgently?Processing & Shipping
Rushed is our fastest processing tier — see “What are the processing times for passport courier services?” for current timeframes. If you are travelling within days, contact our support team with your travel date and we will tell you what is realistically achievable before you pay.
For a life-or-death emergency involving travel within 72 hours, contact the U.S. Department of State's National Passport Information Center directly at 1-877-487-2778. That process runs through a passport agency and sits outside what a courier service can do.